FAQ

Frequently Asked Questions

We answered some of the most frequently asked questions below. If you still have a question, please contact us or email us at hello@solacepets.com

What materials are your urns made of?

Our urns are ceramic or metal.

How do I choose the right size urn for my pet?

Can I personalize the urn with my pet's name or a special message?

How can I be sure that I'm receiving my pet's ashes in the urn?

How do I put the ashes in an urn?

What should I do if the urn I receive is damaged during shipping?

Can I use the urn for outdoor memorial purposes?

Are your urns suitable for all types of pets, including large breeds?

How should I clean and care for my pet's urn?

What is your return policy if I'm not satisfied with the urn I receive?

Do you offer any guidance or resources for coping with the loss of a pet?

Can I order a custom-designed urn if I have specific preferences?

Are there any discounts available for purchasing multiple urns for multiple pets?